1. Introduction
Roman Tours Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with us online.
2. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: When you submit a form, we may collect your name, email address, phone number, and any other details you provide.
- Usage Data: We use Google Analytics to collect anonymised data about how visitors use our website, including pages visited, time spent, and device/browser information.
- Security Data: Our contact forms are protected by Google reCAPTCHA v3 to prevent spam and abuse. This may involve the collection of hardware and software information such as device and application data.
3. How We Use Your Information
We use your data to:
- Respond to enquiries and provide customer support
- Improve website performance and user experience
- Monitor and protect against fraudulent or malicious activity
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you voluntarily submit information via our contact form
- Legitimate Interests: To maintain website security and improve our services
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Google Analytics may set cookies to track usage patterns. You can manage cookie preferences through your browser settings.
6. Third-Party Services
We use the following third-party services:
- Google Analytics: For website traffic analysis. Data is anonymised and aggregated. Learn more at Google’s Privacy Policy.
- Google reCAPTCHA v3: For spam protection. This service is subject to Google’s Terms of Service.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at info@romantoursuk.com.
9. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.
10. Changes to This Policy
We may update this Privacy Policy from time to time.